This Monday, September 26, the ORPEA Group organized the return of its General Meetings of Old Age, simultaneously in its EHPADs in France. This session of exchanges and dialogues, between all the stakeholders, was intended to allow everyone to express their expectations and suggestions for better supporting old age and guaranteeing the safety and well-being of seniors and employees.
Orpea: the measures taken
Last spring, all of ORPEA’s stakeholders were invited, from May 13 to June 11, to some fifty of the Group’s establishments in France in order to participate, express themselves, debate and thus bring out solutions to best meet everyone’s expectations. This great debate brought together 1800 people (residents, families, employees, health and home care professionals, partners, elected officials, associations, etc.). A web platform open from May 1 to the end of August made it possible to complete this system with more than 10,000 connections.
Today, ORPEA facility directors presented their residents, families and employees with a summary of the lessons learned from these debates and discussed the first lines of thought. This restitution is made up of testimonies, challenges and proposals. Concrete measures have thus been identified as essential to :
- Take better care of residents, staff and caregivers
- Develop a real dialogue between the EHPAD and the families of residents
- Strengthen the personalization of support and care
- Ensuring real autonomy for the Directors of establishments.
This first step constitutes, for our Group, the foundations of a new model in the support of the elderly. I will be attentive to ensuring that these lessons are translated into concrete measures and feed into ORPEA’s transformation. We must build this new model at the scale of the Group and of each of our territories. It is synonymous with more trust, more transparency and more autonomy. Because we have international expertise, our role and our responsibility consist in anticipating the major challenges of dependency support, and proposing a model that works, a sustainable model,
virtuous and of quality.
Laurent GUILLOT, CEO of the ORPEA Group
Back-to-school priorities for ORPEA
At the end of these General Meetings, ORPEA decided on a certain number of measures which are part of
back-to-school priorities including quality of service:
- To take care of the residents, you have to take care of the collaborators and caregivers. This is why ORPEA has announced that it is launching a large recruitment and internal training program in order to find stable staff by working on developing talent: 550 recruitments per month by the end of the year, half of them assistants – caregivers, and 800 per month in 2023. Support for 300 employees each year towards a nursing assistant diploma.
- To strengthen the link between the EHPAD and the families of the residents, it is necessary to create the conditions for a better dialogue. A listening cell is open Monday to Friday from 9 a.m. to 5 p.m. with Group psychologists. In addition, ORPEA will initiate consultation with the families of residents regarding the implementation of new tools, such as digital means of communication, a resident information and monitoring system accessible by families or guardians thanks in particular to to the creation of a digital link book with the families.
- Strengthen the personalization of support and care. According to the testimonies collected, the improvement of the well-being of the residents will pass through more individualized services rather than through additional services. For example, listening to and co-constructing meals with residents would make it possible to combine pleasure and health. ORPEA is already thinking about how establishments could obtain supplies locally. In the same vein, ORPEA wishes to accelerate its innovation projects in the service of dependency with the use of certain home automation systems.
- Institutional autonomy will go through a reduction of administrative tasks allowing the staff of the establishments to be more available for the families and residents.
We will now work to build, together, the EHPAD and the support of tomorrow. Our ambition is not to invent only FOR our residents and our colleagues, but WITH our colleagues, our residents and their families.
Laurent GUILLOT, CEO of ORPEA