Leadership Matters |  happy performance

Leadership Matters | happy performance

This week, Farnel Fleurant, President and Founder of Workind, which takes the well-being of people at work to heart, answers our questions about leadership.

Posted at 8:00 a.m.

Isabelle Masse

Isabelle Masse
The Press

Q. Why did you create Workind?

R. I created Workind to enable all employers to take care of their employees and have a positive impact on their community and on the local economy. The idea was born from an observation I made in 2015. I was then employed in a large company, I was going through a difficult period and I needed help. I would have liked to have had access to, among other things, healthy meals and support for housekeeping. My reflex had been to turn to my employer at the time. Unfortunately, he offered no concrete solutions.

I then said to myself that I was going to do it for him and for all the employers who would need it, whatever their size or their field of activity. I therefore imagined Workind as a turnkey solution that brings together in one place a multitude of services accessible in a few clicks, which allow employees to take care of themselves and their loved ones and to facilitate their daily lives. Services are offered by partner companies, certified B Corp, with a sustainable development policy or belonging to underrepresented groups.

Q. Is employee well-being still neglected by companies? Do they make concrete efforts and set up programs to ensure the well-being of their employees?

R. No and yes. The socio-economic context has changed and so have employee expectations. A competitive salary is no longer enough to attract talent. As we go through a period of labor shortages, companies have no choice but to find other benefits to offer their teams, and I see many trying to do so. More and more employers are offering concierge services, switching to hybrid working on a sustainable basis, offering flexibility in working hours, instituting the four-day week. With these adjustments, they are going in the right direction!

Millennials, who will represent 75% of our workforce by 2025, expect their company to listen to their needs and opinions, to be unafraid to innovate and to it offers flexibility. At the same time, the transition to telecommuting or hybrid work has created a blur between professional and personal life. Since the company has entered the household, employees expect it to support them in day-to-day management. These are things employers need to build into their corporate culture and keep in mind when creating programs for their employees.

Q. Are there countries or types of companies where employees are happier? What are the effects for companies when employees are happy?

R. The companies where employees are happiest are those that have a sincere approach, that are ready to offer concrete solutions and, above all, that listen to their employees. Openness is the key! You have to ask employees to find out what they really want and be open to their proposals, avoid standardized solutions, to allow everyone to have access to benefits that are really useful to them.

Working to the happiness of employees has several advantages for companies. This allows them to be more competitive on the labor market, to recruit the best talent. Happier employees are also more efficient! According to a study conducted by the Harvard Business Review, happy employees have 31% higher productivity than others. They are also less at risk of suffering from burnout. In stressful situations, they find it easier to take a step back and have better judgment. They are also more motivated and more creative. Finally, happier employees are more engaged and loyal to their employer. According to a 2019 Wrike survey, happy employees have a 61% lower likelihood of leaving than unhappy employees. However, losing an employee has a cost that can be high!